nedbank is a ****

Nedbank is playing with me, i app**** for a card and i uploaded all the required documents, but i keep getting the same email over and over again, i reached out i sent them to 3 of their agents still, i was then asked to use myapplication email i did, i was asked to cc one of them i did but still my application is stuck on an endless loop or i am being ****ed by them which one is it nedbank??