Nedbank is a bank full of ****mers run and never use this bank

I am writing to formally complain about an amount of R1550 that was deducted from my account by Nedbank under the claim that I have an overdraft. I categorically deny having any overdraft facility on my account and have never app**** for or agreed to one.

When I queried this deduction, I was informed that it was due to transactions that allegedly placed my account into overdraft. However, these transactions do not appear on my bank statements, and no clear explanation or proof has been provided to support this claim.

Furthermore, during my interaction with a Nedbank consultant, Lungile Cele, I was spoken to in a rude and dismissive manner. Instead of assisting me or providing clarification, the consultant stated that I was “making assumptions,” which is both unprofessional and unacceptable, especially given the seriousness of the issue.

I am formally requesting the following:

Written proof of any overdraft agreement allegedly linked to my account, including the date and method of acceptance.

A full and detailed breakdown of the transactions that led to the R1550 deduction.

A refund of the deducted amount should no valid overdraft agreement or supporting transactions exist.

An investigation into the conduct of the consultant mentioned above.