Nedbank is *****

I lost my bank card in 2018 and immediately stopped the card and went to the bank the following day to make another card. The consultant that helped me assured me that the card was stopped and dysfunctional. Few months later in 2019 March I got a phone call from Nedbank saying I owe them R3000 + Rands and following day I went to the nearest Nedbank branch and a case was opened as it was picked up that the card I stopped was being used to pay at tollgates then I was then told I will be called and nobody called me. Fast forward to 2022 I started applying for vehicle finance as I was working again and was always Declined. Last year I went to a Nedbank branch and was told Nedbank had blacklisted me and I have an adverse account with them then I told them what happened in 2018 . They still took my statement and said I willl be called until I started calling their call centre and after 4 failed attempts to get help, I managed to open a case after almost 6 years as the case was never opened . I’ve been calling Nedbank since December and I am not getting any way forward with my case and this is affecting me as I am not able to get any loan/ finance from any bank …. I’m listed on ITC as a bad payer and still Nedbank is not helping me.