NEDBANK INVESTIGATOR RUINING MY LIFE

I am having a huge problem with my account it was frozen by the investigation unit after the person who deposited the money was reported and paper trail lead to my account. I then submitted an affidavit from the person who made a deposit and explained my story via email on the 3rd of May 2024. The depositer's account was cleared long ago but mine is still on hold, worse the investigating officer never ever bother to give an update on the case. I had to always call her office and she is never available. I then started bothering the banker who makes follow-ups for me though the recent feedback is not appreciated and NOT ACCEPTABLE. I am told that an affidavit from myself is needed and I refuse to submit anything after emails were sent and no response was received and this was said to be resolved within 21 DAYS which long passed. Affidavit is also needed when yet another follow-up is conducted after the promised 21 days. I need my money and I need it fast I CANNOT be held ransom by anthe investigating officer never ever bother to give an update on the case. I had to always call her office and she is never available. I then started bothering the banker who makes follow-ups for me though the recent feedback is not appreciated and NOT ACCEPTABLE. I am told that an affidavit from myself is needed and I refuse to submit anything after emails were sent and no response was received and this was said to be resolved within 21 DAYS which long passed. Affidavit is also needed when yet another follow-up is conducted after the promised 21 days. I need my money and I need it fast I CANNOT be held ransom by an investigation officer that lacks communication and does as she pleases without being considerate. Resolve this issue quick so that I can move to other banks. If this is the kind of treatment you offer your clients, I cannot be part of this institution. The account was even closed after I received messages to make a deposit while the account is frozen and not functional. Waking up this morning 03 July 2024 the account is closed. I send this complaint to Nedbank on Facebook last week and there is still no response.