DM
Dawie M

1 reviews | Active since Aug 2010

21 Nov 2016, 14:32

Nedbank Inusrance - Stay away, they do not know how to deal with insurance

<p>It is now 3 months and my approved claim for my household goods has not been settled. On thursday I make a claim for my car window and they want me to pay an excess where my policy clearly state all my excess are are waived.</p> <p>They are ***** and ******* and they take ages, you contact nedbank then they hand you to brolink. this is double the effort and nothing gets done. They do not whant to help you even you are one of the higher paying clients with a huge portfolio.</p> <p> </p> <p>Then they are trying to very clever and refuse to issue you with a compliant number so that you can take it further with the ombudsman. But nedbank geuase what this just put you in a worst position because you are not in compliance.</p> <p> </p> <p>Good luck because this is now the fourth claim and the fourth time I have to fight</p> <p> </p> <p>Leave them dont join them. NO EXEPRIENCE, NO ETHICS</p>

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Replies (1)
Nedbank
Nedbank's reply21 Nov 2016, 14:44
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team