Nedbank Internet Banking Login too sensitive

I feel that the security parameters are too sensitive and annoying<br> <br> In the past 3 months I have gone to the branch like 5 times to unlock or reset my profile.<br> <br> Is there a way that you could implement an online password reset that requires card number and cellphone verification in order to reset.<br> <br> I mean the whole point of online banking is to reduce brach visits and make banking more convenient.<br> <br> I hate calling the call centre to get it reset because those agent ask a million questions that I do not remember answers to and if you CNT tell them they refuse too ask alternate questions and they just tell you to go to the branch...... I bank with various banks and do many transactions do I wouldn't remember what last three transactions I performed....also I have multiple cellphone numbers so I forget which is registered for nedbank.<br> <br> I just feel a reset password should be put there, because the reason I do online banking is to avoid human interaction which could be a nuisance at times.<br> <br> Many Thanks