Nedbank Internet Banking ***** Team terminates online banking indefinitely for no reason

My online internet profile was suspended on the 9th of September, after I typed in the wrong user name. I've lodged a complaint the next day, visited a branch twice and has been on the phone with them in total for not less than 2 hours all together. It seems the team that is supposed to help you don't stand a chance against the ***** division and can't even communicate with them- once the ***** division decides your profile is suspended, it is absolutely impossible to ever get it working again! The problem is I have to do all my transactions on Internet Banking - so now I can't pay bills etc.....