Nedbank Insurers - unacceptable lack of service

Despite eventually resorting to persuading our Nedbank relationship manager in Pietermaritzburg to help because we were getting nowhere (and he has been helpful) we are still waiting for an insurance assessor from Nedbank to assess the damage to our gate motor so that we can have it fixed. In the meantime, we sit with a gate that any nefarious person can open in order to ***** our cars, generator, plant pots, whatever they fancy. Which would then mean more insurance claims. After 6 days of extreme frustration I was, at 9 am today, promised that someone would phone within an hour. It is now 1 pm and I am still waiting. This is unacceptable service from Nedbank (apart from our relationship manager).