Nedbank Insure Claims Service

This is for Nedbank Insurance.

I moved my home contents to Nedbank Insure after being promised better service. This is a joke I am sure. I had the misfortune of having to claim. On monday 29th May 2023 I submitted the claim. I was told their assessment department will contact me within 48 hours which didn't happen. I did ask them if I should arrange someone to come check the appliances and was told no. When I called Wednesday, they then agreed I should have someone look at my appliances and then submit the report and photographs. I submitted these. I then called on Thursday and was told that the report is insufficient so I arranged an amended report. This report cost me R1950. I submitted the amended report and was told the consultant would work on it and we will know what's happening by 3pm. Still, no one from Nedbank Insurance contacted me. I then continually attempted to contract them on Friday 02 May 2023 and could not get through to them so assumed their lines are down. I eventually got through at 8am today (Saturday 03rd May 2023) and was told the people answering are only taking messages as there is no one available to assist me. In the meantime, I don't have a fridge or the food in it, I don't have a washing machine to get my clothes clean, and I don't have a tumble dryer. To say I am disappointed in the service is the understatement of the century!!!