TS
Tshepo S
1 reviews | Active since Aug 2015
18 Oct 2023, 08:52
Nedbank Insure
I had an accident on the 16th of Sept and the confirmation of the claim took 3-4 weeks to be approved with them due to lack of trained stuff and etc. I enquired about car hire which i was given a price and told it will be effective once i have another claim with them. So i can the car hire and the tele sale confirmed. however the premium for some reason increased from what i was paying month on month. The debt order bounces and this is when i contact Nedbank regarding this an no assistance or reply. Last week when i get a message saying my premium is lapsed and to my surprise i thought is was communicating with them via email because they don't answer calls. Now my current situation is my car is with Renew-it a useless repair shop and my insurance canceled when it was nedbanks fault in not updating their systems correctly and further not responding to my mail correctly.
If you ever need insurance i hope you read this and run as far as possible from ned bank and their subpar repair contractor
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Replies (2)TS
Tshepo S's updateReviewer Update
31 Oct 2023, 13:02 Good day Nedbank
I am a very unhappy customer and the contact details on site are not going through, hence I'm writing this mail.
I have been patient and understanding regarding the slow process of fixing my car which to date has been in your hands since late Sept.
- Renew-It has been working on this car since 05/10/2023. Authorization was sent by Nedbank on this day i believe
- From the 5th to the 13 oct was how long the inspection took.
- Parts according to Teagan were ordered on the 12th but then she comes back on the 13th to say it's only processed on the 13th.
- Parts according to Teagan were ordered on the 12th but then she comes back on the 13th to say it's only processed on the 13th.
- They only arrive on 23rd
What further makes me lose my patience is the fact Teagan either sounds bored or unbothered over the phone or answers mail when she wants.
Furthermore there is conflicting messaging between your site, what Teagan tells me and what SMS notifications come through. This can be seen in the communications I have had with her.
Now let's talk about why I'm sending this mail. Teagan cannot tell me what does this mean:
Solely basing her response to what I can already see on the site, which is a major update but failed to notify me about. I needed to call in to find out what was happening.
Now i need to know few things here:
1. What is a speed bump
2. How long will it take to rectify this? Previous experience has shown that Renew-it takes three days to fix things.
3. When am I getting my Vehicle?.
With all this tedious process of getting a car fixed. I need a better time frame. AT this point i believe Renew-It is under staffed or lackluster
TS
Tshepo S's update31 Oct 2023, 13:02
Reviewer Update
Good day Nedbank
I am a very unhappy customer and the contact details on site are not going through, hence I'm writing this mail.
I have been patient and understanding regarding the slow process of fixing my car which to date has been in your hands since late Sept.
- Renew-It has been working on this car since 05/10/2023. Authorization was sent by Nedbank on this day i believe
- From the 5th to the 13 oct was how long the inspection took.
- Parts according to Teagan were ordered on the 12th but then she comes back on the 13th to say it's only processed on the 13th.
- Parts according to Teagan were ordered on the 12th but then she comes back on the 13th to say it's only processed on the 13th.
- They only arrive on 23rd
What further makes me lose my patience is the fact Teagan either sounds bored or unbothered over the phone or answers mail when she wants.
Furthermore there is conflicting messaging between your site, what Teagan tells me and what SMS notifications come through. This can be seen in the communications I have had with her.
Now let's talk about why I'm sending this mail. Teagan cannot tell me what does this mean:
Solely basing her response to what I can already see on the site, which is a major update but failed to notify me about. I needed to call in to find out what was happening.
Now i need to know few things here:
1. What is a speed bump
2. How long will it take to rectify this? Previous experience has shown that Renew-it takes three days to fix things.
3. When am I getting my Vehicle?.
With all this tedious process of getting a car fixed. I need a better time frame. AT this point i believe Renew-It is under staffed or lackluster
TS
Tshepo S's updateReviewer Update
16 Feb 2024, 16:42My car is still not fixed. Received it in Nov and the steering locked and renew it moved to to another place call ACD which they still did not provide contact person or even any assistance.
I drove the car in Nov,Dec and in Jan it got stuck with steering issues.
Reagan won’t answer any clear responses the manager wont respond to my emails.
The person according AcD who assessed my car phephisi ********** is no longer working for who ever. Nedbank or Renewit won’t give clear indication
I drove the car in Nov,Dec and in Jan it got stuck with steering issues.
Reagan won’t answer any clear responses the manager wont respond to my emails.
The person according AcD who assessed my car phephisi ********** is no longer working for who ever. Nedbank or Renewit won’t give clear indication
Nedbank won’t answer,assessor doesn’t work for them
My car is not even being touched,my car rental is not approved. I’m stuck.
Let’s see if I’ll pay your premiums
My car is not even being touched,my car rental is not approved. I’m stuck.
Let’s see if I’ll pay your premiums
TS
Tshepo S's update16 Feb 2024, 16:42
Reviewer Update
My car is still not fixed. Received it in Nov and the steering locked and renew it moved to to another place call ACD which they still did not provide contact person or even any assistance.
I drove the car in Nov,Dec and in Jan it got stuck with steering issues.
Reagan won’t answer any clear responses the manager wont respond to my emails.
The person according AcD who assessed my car phephisi ********** is no longer working for who ever. Nedbank or Renewit won’t give clear indication
I drove the car in Nov,Dec and in Jan it got stuck with steering issues.
Reagan won’t answer any clear responses the manager wont respond to my emails.
The person according AcD who assessed my car phephisi ********** is no longer working for who ever. Nedbank or Renewit won’t give clear indication
Nedbank won’t answer,assessor doesn’t work for them
My car is not even being touched,my car rental is not approved. I’m stuck.
Let’s see if I’ll pay your premiums
My car is not even being touched,my car rental is not approved. I’m stuck.
Let’s see if I’ll pay your premiums