Nedbank insurance Worst service received.

Nedbank insurance department is the worst. I claim on building insurance for the first time ever since I had insurance, and my experience was very traumatic. They are not transparent and tell you what are your benefits. They do not care about calling you back when you ran out of airtime. I spent 4 days asking for place to sleep from neighbours. I was never hurt, angry, traumatized and annoyed this way. I ended up being sick, psychological and physically. I would call 3-4 times per day trying to get help. I am disappointed as this is a big bank and I expected much better service. The case ended up being handled by complaints department but even so, there was not much difference. I am not sure whether it was disrespect or short of staff. There was a time when the person assigned to my case was on leave and i could not get help as if she took my whole file with her on leave. I still do not understand even today how Nedbank insurance department works.

This was the worst service I ever received from them or any other company. Even today the claim is not finalized, I am still calling and negging while all my premiums were paid on time and not even once I skipped a month.

Nedbank insurance department really broke trust, and gave me the worst service that I do not wish for anyone else. The management better follow up and do something so that, this does not happen to anyone else. I am exhausted, i lost words with their poor service