NEDBANK INSURANCE WORST EVER EXPERIENCE!!!!!

On January 3, 2025, I canceled part of my insurance policy with Nedbank, specifically one car, effective immediately. Nedbank assured me I would receive a pro-rata refund within 40 days. I also instructed them to cancel the second car and household policy effective January 31, 2025. However, on January 27, Nedbank debited my account for both cars, including the one they promised to refund within 40 days.

When I called to address this, I was once again told about the 40-day waiting period for the refund. This is completely unacceptable. They even had the audacity to suggest I reverse the debit, which would not only affect my credit record but also incur additional charges.

I have referred four people to Nedbank Insurance in the past, but I am now inclined to recommend those individuals to a new insurer instead. This experience has been disappointing, and I am prepared to ensure that Nedbank loses more clients due to this unacceptable treatment.