Nedbank Insurance worst Ever

Godd day, i have submitted a claim for water damage at beginning of December 2022 and was told after 14days after complaining i was told that they short staffed and they sorry will get it sorted out i understood as alot of people was on leave as it was holiday period, i asked if i can sort the leak out and was advised i CAN NOT till assessor comes out which was 27th of December and nothing was communicated or done till January i had 3 or 4 different people come measure, take pictures etc and asked again if i can sort leak out myself as nothing as being done and now floors are slippery and a hazard and cupboards are wet and moist over a month or more i again was contacted by another assessor on the 4th of January 2023 which took pictures, measurements etc and said will submut to Nedbank up to date i have not being contacted, told an outcome of my claim or had any communication from Nedbank i have emailed client services as well as complaints department, This is the 1st time i ever made a claim in my life from any insurance and it is the worst expirence i will never recommend Nedbank Insurance to "anyone" rather stick to Outsurance, Miway etc i have had excellent service from Nedbank home loans, credit card and banking but your insurance sucks!!! Policy number:P06PL***3