Nedbank Insurance Worst Dishonest Provider

The Worse Insurance provider out there. I have had Insurance with Nedbank Insurance for the last almost 8 years. I have had 2 incidents with My garage door and motor. the 1st Claim was declined due to the damaged part being wear and tare. I was then fully liable for a replacement motor as no spares where available. the 2nd current Claim number C***. where my wife was in labor and I was leaving to take her to Hospital, I personally Accidentally reversed into my fully operational Garage door resulting in the Garage door being damaged and breaking. this Accidentally damage incident also caused damage to my vehicle roof and antenna that was **********. Yet I have Nedbank Insurance agent KUNUPI, calling me to let me know after the assessors feedback and report they are declining the Claim as there is No Visible Accident Damage. I asked for a 2nd assessor to be sent out as I was not present when he did the assessment nor was the vehicle that collided with the garage door. Yet the 1st service provider that was sent out to me to do a quote while I was present clearly acknowledged the damage to the Garage door and my vehicle and took pictures of both as evidence. hence I requested for KUNUPI and Nedbank Insurance to send a 2nd Assessor to make an accurate and correct reassessment. which KUNUPI refused to do. I then Requested to speak to a Manager/ supervisor, which KUNUPI said I will get my team leader "(LERATO) to call back. this was Monday the 11 July 2022. With Nedbank's Pathetic service Obviously no one has called back. I feel so Disgusted and a Victim of Nedbank's Lies, ********* and Dishonesty in validating the Claim even though there is undeniable proof.

Why are we paying Insurance when the insurance provides just try to decline and avoid covering their client's for the damages and losses.