Nedbank Insurance- Worst Customer Service Experience

Worst service ever,

I logged a claim for my roof repair at Nedbank Homeowners Insurance 13th June 2022.

The direct claims assessor that assisted me was Razia Sarlie( Head of Department). Since the 13th - 30th June 2022, I did not get any feedback from her regards my claim. Not sure if they understood the value of customer service and follow through.

I had to phone her and follow up myself regards the progress of my claim. If they treat me a paying policy holder in this way, imagine how many the treat in this way.

This was my first claim from the insurance and Razia Sarlie lack of interest regards customer service has left me frustrated and second guess my choice using Nedbank Homeowners Insurance as a company of choice for insurance needs.

I'm definitely see myself as just a paying customer nothing else.