Nedbank Insurance WORSE CUSTOMER SERVICE

Please dont do business with this company they have no issues in collecting premiums every month but has zero concern with clients when you need to claim, I've had someone knock into my vehicle 05/08/2024, Claim was approved 19/08/2024, was advised a auto repair shop would contact me, 13/09/2024 i was asked to send an AR form, which i had to pay for and sent on the same day. I've sent ***, ***, nedbankclaims@tihsa numerous emails ever since without reply, 28/10/2024 ive sent an email to *** an email, i received an email from M. Minnie that Haylene Abrahams will handle the complaint. Haylene reply today " Thank you for your email. Although your claim was settled on 19 August 2024, the error was only realised following the sunmission of your complaint." However ive sent numerous emails to ***, *** since 05/08/2024, without a reply, The authorised repairer contacts me to make arrangement to have my vehicle repaired, i then again send an email to the following email addresses ***, ***,***, *** at 09:23 06/11/2024 as im paying for the option in the event of an accident Nedbank will then arrange me a rental vehicle, its 13:40 and still no reply!