Nedbank insurance very disappointing insurance ever!😡

Nedbank insurance is ***,I registered a claim for my geyser since the 23rd of February till today my issue has not been resolved .I've spent R300 of my airtime calling them and had separated with R3000 for my water bill because my geyser is overflowing everyday they don't care the claims service consultant Prudence Vrede has never contacted me.I'm actually changing it and before changing it I'm,I want to report it to Ombudsman Nx!