Nedbank Insurance - Unprofessional Service

<p>Hi,</p> <p>My name is Anna Mnguni, i have been trying to close a dreamer planner insurance with nedbank.</p> <p>the service no longer required but i'm struggling to get my money back for cancelling the policy.</p> <p>on the 23/04/2016 I went to Nedbank (Festival Mall) i fill up the form and everything was signed and fax to the Nedbak insurance. Waited for 10 days for the respond. i phoned ***I was told the my ID was not clear.</p> <p>i need to go back to the branch and re fill again. i asked why the was no sms or call to tell me that my id is not clear.</p> <p>i was not answered, i went back to the bank ( festival mall branch ) i was helped so quickly on the 12/05/2016. i waited another 10 days. i phoned 31/05/2016 and asked how far is my application because i havent receive my refund. or anything. the lady said the stamp from the bank is not clear and there's nothing that they could,</p> <p>i said to her but you have my number and email on the form why i'm not notified so that i can rectify. she couldnt answer she just said i need to go back to the back and re fill again. so now i need to go back to the bank and re fill X3 times for one form. i travel from Modderfontein to festival mall. </p> <p>so the service i receive from Nedbank is poor now i'm running around as if i'm owing them. </p> <p>if the documents something is missing why cant the client get a call to rectify than waiting for so long and going to the branches more than 3 times for one thing.</p> <p>it wont be easy to tell a friend or family about nedbank products cause they are so unprofessional. customer service is very bad</p> <p> </p> <p>thank you,</p> <p> </p> <p>regards,</p> <p> </p> <p>Anna</p> <p> </p>