NEDBANK INSURANCE TANYA VENTER NO SERVICE, NO ANSWER TOTALLY RIDICULOUS

My son had an accident with his vehicle in August 2023. Tanya Venter - a SENIOR claims consultant has apparently been 'handling' the claim. However to date, we have only spoken to her once. She does not return ANY calls whatsoever. She doesn't even reply to emails that we have sent her. This is absolutely unacceptable. My son will now be paying the 3rd instalment on his car since he has had the accident, but with absolutely NO UPDATES from Tanya Venter. No wonder Nedbank's Trust Rating is only 2.2!! Nedbank should NOT be in the insurance business, as they are truly incapable of handling the administration of vehicle accident claims effectively. Who else can I speak to w.r.t this claim??? This is ridiculous. Or should I visit your offices in Rivonia. Maybe then we will be able to get an answer as to what is going on. This is NOT a ****** car - we do NOT have to wait for it to be found. Who is Nedbank Insurance's CEO? Please could you call us on ***. Claim No. ***/1 P M FOURIE email sent to: ***. PLEASE HELP!!!!!