FM
Fanie M
1 reviews | Active since Aug 2010
14 Feb 2019, 14:28
NEDBANK insurance staff is ***********
I have made a request on policy ********** and to date I am still waiting for your resolution. I will explore other avenues if you fail to attend to the query. I always call your resolution center but nothing get done every time a consultant escalate to a supervisor but at the end there is no resolution. Please make me a favour and escalate to the someone with the highest authority before I escalate it to FSCA or OMBUDSMAN
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Replies (2)
Nedbank's replyOfficial
14 Feb 2019, 14:42Dear Fanie
Thank you for bringing this to our attention. Our Team will be in touch with you to assist further.
Kind regards
Client Service Support
Nedbank's reply14 Feb 2019, 14:42
Official
Dear Fanie
Thank you for bringing this to our attention. Our Team will be in touch with you to assist further.
Kind regards
Client Service Support
FM
Fanie M's updateReviewer Update
27 Feb 2019, 12:26I want to thank CARLO NELL for a job well done. A dozen of your employees failed to resolve the issue at hand and they don't deserve to be applauded except for one outstanding individual Carlos Nell. If you did not recognise him please do so because he is outstanding in executing his duties.
FM
Fanie M's update27 Feb 2019, 12:26
Reviewer Update
I want to thank CARLO NELL for a job well done. A dozen of your employees failed to resolve the issue at hand and they don't deserve to be applauded except for one outstanding individual Carlos Nell. If you did not recognise him please do so because he is outstanding in executing his duties.