Nedbank Insurance should close shop and let Nedbank concentrate on banking

I called Nedbank Insurance today Sunday 23 September 2018 to register a claim at around 10:57am. I was told by agent Shaquille McPherson that the status of my insurance policy is REJECTED meaning that i cant make a claim. This is strange as i have been paying my Policy Premiums without fail. The crazy thing is that he tells me he cant gibe me any information as to what this means and i have to call another Nedbank department on Tuesday 25 September 2018 and only then can i get any information. The Nedbank Insurance claims process is flawed and needs some solid Business Processes and IT solutions to sort this out.

It is apparent that Nedbank uses its Nedbank Insurance call centre as way to psychologically get client to just give up and fix things themselves. I say this on good authority as i had to fix my own gate motor and get reimbursed by Nedbank after being taken from pillar to post on a previous claim.