Nedbank Insurance , quick to take your premiums , but they take months to refund *******ly taken funds

I Changed to another home owners insurance provider , due to poor responses from Nedbank & their plumbing service provider, regarding work done on a geyser claim , only to find out that I could get the same insurance for half the price , elsewhere. So after years of being ********** , we changed to another insurer . 1 months notice given , proof of new insurance given to Nedbank , but they continued to take the premiums , so there I was paying 2 lots of insurance for the same cover , for 2 months , spoke to 3 *********** call center agents , that told me that I did not have cover with Nedbank insurance , what a load of hogwash , so why were they taking my premiums for 14 years. Eventually we spoke to somebody , who told us that the refund would only be done into my bond account , so we would have to apply for the money from our bond account .... a lengthy process , as my wife and I would both have to be personally present at the bank to do this. Eventually he indicated that he would request that the money be paid into the bond account , but then a refund request would immediately be done.... ! So here we sit 3 months later , with still no refund. Nedbank insurance you are quick to take my premiums , but a simple +-R1200 refund , is too much for you to arrange. You attempt to make it as difficult as possible , for your clients. You take the money from my Cheque account , so refund it into my cheque account. I want my money , that you took from me *******ly , after your 1 months notice was given. Perhaps stick to Banking , as your customer service in insurance is pathetic. To anyone reading this , stay away from Nedbank insurance , there are many other much cheaper options available , just shop around.