Nedbank Insurance - Playing Games

A claim for wind damage was suubmitted and from the begining Nedbank played games and it was clear they are looking for a reason NOT TO pay. They even claim that there was no wind (tested 25km away!). I have Affidavit's from neigbors about wind and from ceiling material suppliers. I logged a complaint with their complaints department but it is now a week and there is no response. Whatch out people Nedbank is not playing the good game!