1 reviews | Active since Jan 2010
Nedbank Insurance- PAY BACK MY MONEY
<p>Nedbank Insurance = sloppy, stink of arrogance. Outsurance & Nedbank dual covered a property of mine for more than 12 months, therefore a refund is due. To get either of them to take ownership and assist me just does not happen. </p> <p> </p> <p>While Outsurance have tried a little and are extremely clumsy, Nedbank have not even bothered trying. The fact that one has to resort to these type of measures is disappointing and this certainly leaves a bad taste in one's mouth. In my last correspondence more than two weeks ago Nedbank, the correspondence you simply have ignored I requested the following:</p> <p> </p> <p> - to escalate my query;</p> <p> - to register a formal complaint via the requirements of the customer protection act;</p> <p> </p> <p>My request is simply. Calculate how much is due to me & pay me what is due to me. I too now demand that you pay me interest on this amount as you really have not even tried. </p> <p> </p> <p> </p>
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Hi Client experience team,
Below is the e-mail correspondence I am currently having with your complaints department. I do not want to pass comment, and would prefer to hear what you think of the service being offered to me.
Hi Mr Allan
Please make contact with outsurance and request for the required documents, once received we will be able to proceed with your complaint.
Regards
Nicolas
From: Govender, N. (Nicolas)
Sent: 15 March 2017 04:14 PM
To: Guy Allan
Cc: Govender, N. (Nicolas)
Subject: RE: MR DUNCAN RICHARD GUY ALLAN : Hello Peter Complaint : Case : ********** : Nicolas
Hi Mr Allan
I called them and they did not know who she was so not sure how im going to get her details.
Regards
Nicolas
From: Guy Allan **********
Sent: 15 March 2017 04:04 PM
To: Govender, N. (Nicolas)
Subject: Re: MR DUNCAN RICHARD GUY ALLAN : Hello Peter Complaint : Case : ********** : Nicolas
Hi Nicolas,
Thank you for the feedback. My suggestion would be to request Nereesa to call you as she was very pro-active.
Thanks
Guy
On 15 March 2017 at 15:46, Govender, N. (Nicolas) ********** wrote:
Hi Mr Allan
Outsurance did not provide me with any details to date.
Regards
Nicolas
From: Guy Allan **********
Sent: 13 March 2017 07:37 PM
To: Govender, N. (Nicolas)
Cc: **********
Subject: Re: MR DUNCAN RICHARD GUY ALLAN : Hello Peter Complaint : Case : ********** : Nicolas
Hi Outsurance,
Please will you ask Nereesa Govender who was dealing with this query to call Nicolas at Nedbank and for her to send through the correct documents.
Kind regards
Guy Allan
On 13 March 2017 at 11:23, Govender, N. (Nicolas) ********** wrote:
Good day
I called you contact centre and was advised that I need to send an email to this address for the below required information.
Kindly assist in providing us with a policy schedule or confirmation of cover from OUTsurance stating that the property 30 Cornmarsh Way Magaliessig was added on the 25/10/2015.
If you need to verify any information you can contact Mr Allan, I have cc’d him on this email.
Regards
Email-Signature-nedbank
Nicolas Govender
Executive Service Support Consultant | Client Service Support | Nedbank Limited
1st Floor Nedbank Kingsmead Campus 90 Bram Fischer Road Durban 4001 South Africa | PO Box 1144 Johannesburg 2000 South Africa
Tel : **********
Email : ********** />Website: nedbank.co.za
tree
THINK BEFORE YOU PRINT - At Nedbank we are committed to minimising environmental impact and encourage the preservation of natural capital.
Logo_Signature (3)
From: Guy Allan **********
Sent: 13 March 2017 11:12 AM
To: Govender, N. (Nicolas)
Subject: Re: MR DUNCAN RICHARD GUY ALLAN : Hello Peter Complaint : Case : ********** : Nicolas
Hi Nicolas,
She does not have a direct number apparently, I have had to go via their call centre.
Kind regards
Guy Allan
On 13 Mar 2017, at 11:11 AM, Govender, N. (Nicolas) ********** wrote:
Good day Mr Allan
Do you have a her contact details or email address ?
Regards
Nicolas
From: Guy Allan **********
Sent: 10 March 2017 06:58 PM
To: Govender, N. (Nicolas)
Subject: Re: MR DUNCAN RICHARD GUY ALLAN : Hello Peter Complaint : Case : ********** : Nicolas
Hi Nicolas,
I requested the info from Outsurance, only for them to send me through the incorrect information. Liaising between the two parties is quite difficult and we all keep missing each other.
May I please ask that you contact them directly. The lady who has been assisting me and is really helpful is Nereesa Govender. If you need me to sign a letter giving you consent to do so, please let me know.
Kind regards
Guy Allan
Hi Client experience team,
Below is the e-mail correspondence I am currently having with your complaints department. I do not want to pass comment, and would prefer to hear what you think of the service being offered to me.
Hi Mr Allan
Please make contact with outsurance and request for the required documents, once received we will be able to proceed with your complaint.
Regards
Nicolas
From: Govender, N. (Nicolas)
Sent: 15 March 2017 04:14 PM
To: Guy Allan
Cc: Govender, N. (Nicolas)
Subject: RE: MR DUNCAN RICHARD GUY ALLAN : Hello Peter Complaint : Case : ********** : Nicolas
Hi Mr Allan
I called them and they did not know who she was so not sure how im going to get her details.
Regards
Nicolas
From: Guy Allan **********
Sent: 15 March 2017 04:04 PM
To: Govender, N. (Nicolas)
Subject: Re: MR DUNCAN RICHARD GUY ALLAN : Hello Peter Complaint : Case : ********** : Nicolas
Hi Nicolas,
Thank you for the feedback. My suggestion would be to request Nereesa to call you as she was very pro-active.
Thanks
Guy
On 15 March 2017 at 15:46, Govender, N. (Nicolas) ********** wrote:
Hi Mr Allan
Outsurance did not provide me with any details to date.
Regards
Nicolas
From: Guy Allan **********
Sent: 13 March 2017 07:37 PM
To: Govender, N. (Nicolas)
Cc: **********
Subject: Re: MR DUNCAN RICHARD GUY ALLAN : Hello Peter Complaint : Case : ********** : Nicolas
Hi Outsurance,
Please will you ask Nereesa Govender who was dealing with this query to call Nicolas at Nedbank and for her to send through the correct documents.
Kind regards
Guy Allan
On 13 March 2017 at 11:23, Govender, N. (Nicolas) ********** wrote:
Good day
I called you contact centre and was advised that I need to send an email to this address for the below required information.
Kindly assist in providing us with a policy schedule or confirmation of cover from OUTsurance stating that the property 30 Cornmarsh Way Magaliessig was added on the 25/10/2015.
If you need to verify any information you can contact Mr Allan, I have cc’d him on this email.
Regards
Email-Signature-nedbank
Nicolas Govender
Executive Service Support Consultant | Client Service Support | Nedbank Limited
1st Floor Nedbank Kingsmead Campus 90 Bram Fischer Road Durban 4001 South Africa | PO Box 1144 Johannesburg 2000 South Africa
Tel : **********
Email : ********** />Website: nedbank.co.za
tree
THINK BEFORE YOU PRINT - At Nedbank we are committed to minimising environmental impact and encourage the preservation of natural capital.
Logo_Signature (3)
From: Guy Allan **********
Sent: 13 March 2017 11:12 AM
To: Govender, N. (Nicolas)
Subject: Re: MR DUNCAN RICHARD GUY ALLAN : Hello Peter Complaint : Case : ********** : Nicolas
Hi Nicolas,
She does not have a direct number apparently, I have had to go via their call centre.
Kind regards
Guy Allan
On 13 Mar 2017, at 11:11 AM, Govender, N. (Nicolas) ********** wrote:
Good day Mr Allan
Do you have a her contact details or email address ?
Regards
Nicolas
From: Guy Allan **********
Sent: 10 March 2017 06:58 PM
To: Govender, N. (Nicolas)
Subject: Re: MR DUNCAN RICHARD GUY ALLAN : Hello Peter Complaint : Case : ********** : Nicolas
Hi Nicolas,
I requested the info from Outsurance, only for them to send me through the incorrect information. Liaising between the two parties is quite difficult and we all keep missing each other.
May I please ask that you contact them directly. The lady who has been assisting me and is really helpful is Nereesa Govender. If you need me to sign a letter giving you consent to do so, please let me know.
Kind regards
Guy Allan
Dear Guy
As per the trail of emails the complaints department is providing you with assistance , please note that you would need to provide the Resolution manager with your Outsurance Policy documents in order for him to assist you. Nedbank cannot be held responsible if you cannot provide him with your Outsuance policy documents.
Kind regards
Client Experience Team
Dear Guy
As per the trail of emails the complaints department is providing you with assistance , please note that you would need to provide the Resolution manager with your Outsurance Policy documents in order for him to assist you. Nedbank cannot be held responsible if you cannot provide him with your Outsuance policy documents.
Kind regards
Client Experience Team
Hi Client Experience Team,
Thank you for your response. While I appreciate the efforts from your complaints team, it is important to understand that this error was created by Nedbank. So while you feel it is my responsibility to source the required information, I actually feel that because Nedbank created the error in question it is in fact your responsibility to see this through. I too have indicated that I am willing to sign any documents required to give your permission to obtain this information on my behalf.
I too acknowledge that it is difficult dealing with call centres, however why should I as your client have to go through the difficulty of obtaining all this information that you have found too hard to do because of an error you created?
At no point has your business actually taken ownership of this error. I have once again called Outsource to source the documents; I have received one of them already. This whole saga leaves a bad taste in one’s mouth.
Thanks
Guy
Hi Client Experience Team,
Thank you for your response. While I appreciate the efforts from your complaints team, it is important to understand that this error was created by Nedbank. So while you feel it is my responsibility to source the required information, I actually feel that because Nedbank created the error in question it is in fact your responsibility to see this through. I too have indicated that I am willing to sign any documents required to give your permission to obtain this information on my behalf.
I too acknowledge that it is difficult dealing with call centres, however why should I as your client have to go through the difficulty of obtaining all this information that you have found too hard to do because of an error you created?
At no point has your business actually taken ownership of this error. I have once again called Outsource to source the documents; I have received one of them already. This whole saga leaves a bad taste in one’s mouth.
Thanks
Guy