NEDBANK INSURANCE PATHETIC SERVICE

Fwd: ***... Put claim in by nedbank insurance for hot water cylinder not heating. The first contractor that came hit my remote controlled gates and when I confront him he packs up his tools and leaves. Contact Nedbank Insurance again and go through the process again and another plumbing contractor replaces thermostat and element. They leave but for weeks the water is brown after many email and phone calls they send plumber back and kwikot must replace cylinder because still under guarantee. They still tell me I am lucky otherwise I would have to pay another access fee. Then my gates don't want to work so I get a guy in to fix for R700 and I submit receipts with photos to nedbank insurance and once they phoned me and said they going to pay me out for the repairs. Since then I have sent 10 emails to *** and to a consultant personal email at nedbank. Using both emails at the same time and since then nobody wants to assist me and I paid my insurance with them for the year upfront. There service is pathetic when they are at fault and the subcontractors they utilise are pathetic. They with nedbank have no integrity or pride since everything is virtual and nearly impossible to get through to there call centre's