Nedbank Insurance pathetic claim delay

Dear Claims Department,

I am writing to express my extreme disappointment and frustration regarding two delayed claim payments.

Firstly, claim number ***was submitted in the first week of December 2024. To date, I have not received payment despite providing all required documentation, including signed forms and banking details. I've been driving around with a damaged bumper for 2 months while I have an insurance. This is appalling to say the least.

Secondly, claim number ***was submitted almost a month ago, and there has been no movement on this claim either. Why am I paying for insurance if claims are not being paid out?

I am still awaiting resolution. As a loyal customer who has consistently paid premiums on time, I expect a more efficient and satisfactory service from Nedbank Insurance.

I urge you to look into these matters urgently. I don’t want an explanation for these delays. I would appreciate it if you could also provide a timeline for when I can expect the payments to be processed so I can get my car fixed.

Thank you for your prompt attention to this matter.