Nedbank Insurance Non Existing

The worst service ever. I've been a Nedbank customer all my life. My house bond, my vehicle, my 5 accounts, my husband's accounts and even my kids accounts are all at Nedbank. After this I'm moving all my accounts to a bank that actually care about their customers. Last year with covid I app**** for a holiday on my personal loan. It was approved and them I submitted a claim on my insurance. Send all my paperwork, that was a year ago. Since then I've been calling and calling and emailing and emailing without any response. This claim is still not sorted. My balance is more than what it was a year ago. How can that be? My balance is not coming down and I'm paying interest upon interest on this balance. Because the 4 months payments are still not deducted I'm paying interest every month on a balance that are incorrect. I'm more than fed up. I want the claim amount deducted and every cent of interest added the last 12 months. But until today no one can tell me when the claim will be going through. They just keep on telling me to contact the claims department but they don't answer and if they do they can't give me an answer and don't reply on my mails. After a year I had enough. I app**** for vehicle finance and guess what, they picked up bad scoring because apparently my personal loan are in arrears. What the hell. I never missed a payment in my life NEVER paid a R10 short. So I'm standing at the vehicle shop ashamed and humiliated because Nedbank can't sort out their **** in 12 months. This was the cherry on the cake. I've never been so humiliated in my life. I had enough. I'm done. I'm moving my bond vehicle and all my family's account over to a bank that are actually capable of providing a service and answer phone calls.