Nedbank Insurance - Non Existent Service

I submitted an insurance claim on 25th March 2020 (several times) with absolute no response from them. My wall collapsed due to storm damage. I had it repaired as it was an emergency repair (there was no wall and therefore a huge security risk plus the neighbour has vicious dogs which is a huge risk) and the amount was under the amount specified in the policy that you can have emergency repairs done. In desperation I phoned during the week of 11th June to ask what was happening about the claim. I was informed that I had to send photos of before and after and they would then pay the claim within 3-4 days. The photos were sent on 17 June and ...... still nothing. No one even had the decency to phone and inform me that this was what I had to do. I had to waste my time phoning to find out what the delay was. This is THREE MONTHS down the line!!!! This is not the first time. Each time I have a claim it is the same procedure. No response for months, phone, send the required documents and nothing until you phone again and again ............... NOT ACCEPTABLE!!