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J K

1 reviews | Active since Dec 2017

20 Feb 2019, 00:33

Nedbank insurance makes u-turn after rejecting my claim but install lower pressure geyser

I lodged a claim on the 18 January 2019 but after back and forth between Nedbank insurance and the manufacturer I was informed by a consultant that Nedbank insurance would not cover the claim as the geyser was not properly installed during the construction. I am not a plumber or fami**** with construction work and i could not have realised that the geyser was not installed properly. But after I sent an email stating that the insurance policy was taken together with the bond and the bank had paid the contractor only after their inspector inspected the structure, including the same geyser that Nedbank was refusing to replace. The email made the bank to make a u-turn and tell me that plumbers would be sent to replace the geyser but this only happened 2 weeks after i lodged a claim. claim lodged on 18 Jan but geyser replaced on the 31 Jan. The geyser was replaced but with a lower pressure (400KPa) geyser than the previous (****Pa) and i since sent an email to Nedbank on the 3 feb 2019 but no response. I have now sent the follow up email but still ignorance on the part of the bank. Nedbank is good at debiting my account a monthly premium but renegades and install a lower quality geyser. I am going to cancel that insurance and I hope NO ONE will ever take insurance with the Nedbank.

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Replies (2)
Nedbank
Nedbank's reply20 Feb 2019, 04:27
Official
Dear J Khumalo

We hear your concerns and a Resolution Manager will contact you within business hours to discuss this matter.

Regards 
Client Service Support
JK
J K's update23 Mar 2019, 12:00
Reviewer Update
Nedbank insurance and its plumbers (FOGI and Drain & Geyser Doctor) have not resolved the issue. I received emails from the the complaints department of nedbank that my issue had been forwarded to the plumbers and nedbank was waiting for response from the plumbers. I also received a call from Drain & Geyser Doctor plumbers and the lady who called me told me that they had bought a geyser of the size that was replaced and they would come and change the low pressure geyser they had installed. As of today, they have NEVER come to fix their mess and my family continues to experience the lower pressure of their installed geyser. As if the delays were not enough, FOGI sends me an sms and thank me for allowing them for attending to my claim. FOGI never attended to my claim and i am still waiting for nedbank's appointed plumbers to come and remove the lower pressure geyser they installed. My previous geyser was a ****pa pressure but was replaced with a 400kpa pressure geyser. If nedbank cannot restore the same pressure as before, I will appreciate if nedbank can return my ****pa geyser and valve (****pa) so that i can buy myself the ****pa geyser. Then after that i can peacefully cancel my policy, but before then I need the pressure valve that was revomed from my house with the geyser. nedbank is a bunch of lairs who only promise but never deliver. This is similar to having insured a particular brand of a vehicle and when you claim nedbank replaces that vehicle with another brand or replacing a 4x4 double car with a kia picanto. That is exactly what happened with my geyser. nedbank cannot be trusted at all. I wish people can ditch it and stop using it.