Nedbank insurance lack professionalism, bad service

Nedbank insurance is the most unprofessional and worst insurance ever the staff and their services is the worst they lack integrity, February I was involved in a car accident, I I registered my claim same day of my accident 1st week of March 2024 my claim was approved, 8th of March my car was booked in at the panel beater at Renew it greenstone the car insurance contract I'm paying I included car hire for my convenience if my car is in for repairs, my car has been with the panel beater till to date so it's been 1 month 4 days with the panel beater. On the 30 the of my March it was a Saturday I called Nedbank claims the consultant at claims named Onwabe Vili I notified her that my car hire is expiring on the 5th of April and my car is still with Panel beater she indicated to me that she needs to call renew it so that Renew it can give them a time frame when the car is going to be ready so that Nedbank insurance can extend the car hire according to the time frame given, she contacted Renew it and she could not get hold of them she she communicated to me that first thing Tuesday morning she will call renew it and get the time frame of when the car is going to be ready, she even asked me to remind her her about the query. After our call she even sent me an email reminder and Cc Lerato Mthembu on the email about the car hire extention. Tuesday I called and sent an email reminder about the query. No one communicated with me I called in later Tuesday afternoon I was frustrated and angry when I called I spoke to a gentleman Earl Zinkca the team leader /manager he then told me that my car hire is being extented by 5 days I asked the gentleman that 5 days is not enough it won't do any difference to me as my car is still with the panel beater and they have not even started with it. He said he will call them and find out what is delaying the car and when will it be done and take it from there and he promised to give me feedback the next day, he didn't call, I waited and waited for his call nothing up until I decided to call Nebank claims and requesting to talk to Earl and the consultant (Gladys Maine) asked me what is the query about and I told her that is regarding the car hire extension she said I don't qualify for an extension and it's not their fault that my car is with Renew it I must sort myself out they will only get involved when I have complaints about the repairs I told her I don't have a contract with renew it I have a contract with nedbank insurance she said sorry they can't assist me they indicated that my car hire is only valid for 30 days but is it my fault that my car is still with the panel beater the consultant Glady continued to say it's not their fault I must sort myself out. I requested to speak to Earl the team Leader the consultant Gladys said Earl is attending meeting the whole day he won't be able to speak to clients. After an hour I called back in at Nedbank claims and I spoke to a gentleman named Thabo I requested to speak to a senior then I explained to Thabo what happend and Thabo Mazingana confirmed to me that Earl has been available the whole day and he just stepped out for lunch there is no such that he was in a meetings. This is so Concerning that the very same consultants including their team leader that are dealing with our claims lack honesty and integrity this is very alarming how do we trust nedbank insurance Till today Earl has never bothered to return my calls. This is frustrating knowing that I'm paying for car hire and I'm not getting joy at all I had to pay the car hire out of my own pocket because they refusing to extend my car hire for something I didn't even cause Renew it is their responsibility because they chose the panel beating why must I suffer for their mistake. What is the reason for paying car hire, I would understand if the fault is mine but in this case it's their fault and renew it and they are not taking full accountability for this. Is this a reliable insurance company are they to be trusted, their staff are lacking honesty and integrity and they offer bad customer service.