NEDBANK INSURANCE KEEPS PENSIONER LOCKED UP

On the 8th September i lodged a claim with Nedbank for the automatic gate motor which had stopped working after a storm. My mother a very ill 80 year old pensioner who cannot open and close the gate manually.<br> <br> I requested kindly from Isaac that they action the quote urgently, explaining the challenge with my pensioner mom.<br> <br> This policy has been in existance for many years where NOTHING was ever claimed for against this house policy.<br> The Assessor was called out on the 9th ( i was impressed. Isaac first actioning this urgently and now the assessor done and dusted). He told me that he has recommended that the motor gets replaced with a new one as it is old and no wonder it stopped working. <br> <br> Today i made phone calls to Nedbank who said the quote was never sent through. I called the assessor who had submitted is report same day. The contractor (Nedbanks choice) had submited quote on the same day. 10 days later THATO who is handling the claim had still not actioned.<br> On calling again THATO has rejected the claim based on the age of the motor.<br> I cannot get hold of her senior Jenny Saayman.<br> <br> REALLY NEDBANK is this your service. 20 years of policy payments . . .