Nedbank Insurance is not something to consider

Claim number: ***/1

I would like to bring it to your attention the disappointing service on my car claim which is handled by Reradzu Myambo.

This person does not have any sense of agency at all, and he doesn't care with the customers. He has been working on the admin on my claim for the past four weeks before my car can be repaired. I have to talk to different people trying to get the status on my claim as he was quiet.

When i finally manage to get hold of him on the 04th March 2024, he told me he has been off for a week and nobody worked on my claim!!! When i followed up on the 11th March 2024, as he has not been providing feedback as promised, he ignored my main.

I then phoned the call center on the 12th March 2024, then i was told again he is busy with admin on my claim. I asked to speak to the Manager, as it didn't make sense why would the admin take a month to be finalized and my panel beater can start repairing my car. I was told the Manager is busy in the meeting.

At this point i can accept that my car can be fixed even next year, and thank you for treating me like this after paying so much premiums for this service??

If the customers are treated like this, why would we bother insuring with Nedbank?? I need an explanation what is this admin that is taking 4weeks to be finalized, since the person dealing with my claim does not care to explain and give customers continuous feedback.