Nedbank Insurance is Kaaaak

I insured my car with Nedbank Insurance at the beginning of 2023 and in may, my car got damaged during a protest. I lodged a claim with Nedbank Insurance and they organized a tow truck and i requested a pick me up service since i had to attend Court 200km + away and i was informed during my claim process that the pick me up service is not offered in the North West and they charged me for that and as a result, i was then offered a rented car on the 5th of May 2023 and i was supposed to attend Court 200km away the same day at 08h30. I arrived late at Court and i wanted to claim R4500 which was for petrol used and legal fees, Nedbank is refusing to pay me my money, they're telling me that it is a private matter so they can't pay me without considering the fact that i requested a pickme up service and i paid for that service along with a car rental and they decided to give me 1 and i paid for both services.

They took my car for 4 Months and when i got it back on the 25th of August 2023, the car was making noise on the front suspension. I phoned Nedbank Insurance immediately and i left my with the panel beaters and a Lady i spoke to told me that they will get back to me before end of business and she never did. I collected my car to avoid paying for storage. Apon further inspection i noticed that the hooter wasn't working, left front electric window couldn't open, both front door panels were loose,front suspension noise, the panel beater have glued my mirrors on the car so i couldn't adjust them from inside the car and the car was making a noise and shaking when i exceed 80km. I then requested inspection sheet from the panel beater and it showed that the assessor Aubrey Botes listed the wrong kilometers 150 000 instead ot 358 000km, 175/70R15 instead 175/70R14 (Manufacture spec) am currently using 155/70R14 and further more he stated that he assessed the car asembled but he could not see that the car had holes underneath created by stones that i had to drive over, thoroughly assess the suspension of my car instead of lying on paper.

I lodged a dispute a few days after and my case was given to Ntombi Dlamini and i specifically asked for another assessor to assess my car and Ntombi agreed to organize a new panel beater and an assessor but She organized a new panel beater with the same assessor because she was delaying and wasting my time so that i run out of time to lodge a dispute with the Ombudsman so currently my case is handled by the Ombudsman.

I canceled my Insurance with Nedbank Insurance and am gonna close my accounts soon and PEOPLE IN THE NORTH WEST PLEASE DON'T TAKE UP INSURANCE WITH NEDBANK INSURANCE BECAUSE SOME BENEFITS ARE FOR PEOPLE OUTSIDE THR NORTH WEST BUT THEY WILL NOT TELL YOU AND YOU ARE GOING TO PAY FOR THOSE SERVICES LIKE EVERYONE ELSE BUT YOU WILL NOT BENEFIT FROM THEM.