Nedbank Insurance is b******t.

On the 02 of May 2023 my car got damaged during riots. I did my AR and i informed my insurance the following day as it was late. I forwarded everything to Nedbank Insurance consultant only to get an email from someone from the insurance demanding the very same documents and videos i have sent the previous day. I then told the Lady that i have submitted everything and she told me that they will not process my claim. On the 3rd day i enquired about a pick me up service since because i was supposed to go to court and they didn't say anything about a courtesy car. The courtesy car was approved on the same day and time that i was supposed to be at court 190km away and as a result, i got a warrant of arrest for not attending court. I informed them that i have lost R3500 for legal fees and i paid 1000 for petrol because of them and they refused to acknowledge that they were wrong to approve my courtesy car late. Pieter Naude who is the claims supervisor phoned me and told me that he closed my complaint before he got all the evidence he needed to conclude my claim. I requested phone call records from Europ Cars and i got then and i was referred to Nedbank dispute resolution. When i phoned, the consultant did not want to listen to me on a recorded line and i told him that i was going to involve my attorney, as i write this review my car have been at the panel beater for over 50 days. Am left without a car because i had to return the Courtesy car after 40 days. I have been with Nedbank since 2016 and they financed my car and i joined Nedbank Insurance early this year to get this level of service. I am done with this ****ty bank, am no longer gonna do business with them ever.