Nedbank Insurance is a rip-off

On 2 April 2019 my house was flooded with sewerage water. On 3 April 2019 I emailed nedbank insurance. My daughter lodged an online claim on 4 April 2019 because I'm away. Two different contractors came to the house. A plumber send by nedbank came to the house, flushed the toilet and left. Yesterday my daughter got a call from a very rude person tell ong the claim was rejected. I'm really ****ed off with the service they are giving us. It is for situations like this that we have insurance. Our drain was never blocked so the flooding wasnt our fault at all but as far as nedbank is concerned they dont give a damn about the circumstances. I am going to report them to the ombudsman and I will use every social media platform to let people know of the appalling service nedbank offers. I've been paying for more than 20 years and now that I need them they giving me a bull**** answer. I'm disgusted and irritated with nedbank. They definitely losing me as a client. My family and friends are just as appalled with nedbank response to the situation!