NEDBANK INSURANCE IS A ****EN JOKE - DOES NOT PAY CLAIMS

My father passed away on the 14/09/2024 and I noticed on his phone that he had a Nedbank Policy with you. When i called the call center to check they picked up that he has a policy with Nedbank however there is no beneficiary nominated on the policy. As far as my knowledge goes if there is no beneficiary nominated the next of kin rule should apply, as my dad and mom were married in community of property hence making her the next of kin. We have all the documents to confirm that they are legally married, however Nedbank is putting a lot of barriers in place for us to claim. your call center has told me i need to take my mom to High Court to get a letter of Authority in order to claim. because this is a funeral product i do not understand why we need to jump through all these hoops.

they basically took money from a client on the bases that it is a funeral product however when it came to us trying to claim we cannot do anything. They should be called NEDBANK CON-INSURANCE we take your money and leave your family in financial destress.