Nedbank Insurance is a ****

A Month ago(12-05-2023) I logged a claim on the Nedbank insurance for the Gate Motor, that need replacement. I have never received any communication from these guys no follow-up or anything, I called to ask about the claim, and the Agent I spoke to had me on the call and on hold forever. I am really confused for years I am paying premiums and now I'm seeking help they cannot assist me. but too many referrals from one person to another person. Should I then just cancel my policy with these guys?