Nedbank Insurance Ignoring Storm Damage Insurance Claim for 30 Days

I lodged a home owners claim for a damaged wooden floor on 08 December 2025 under Claim Number C***. Until date, my claim has not been finalized and there no communication whatsoever from Nedbank.

The damage was caused by severe storms in December 2025, and the repair has been assigned to the contractor Apple Floors (contact: ***).

My assigned claims consultant, Devon Martin (contact: ***), has completely ignored me despite my countless attempts to follow up. Since 09 December 2025, I have called him repeatedly and left numerous messages seeking updates on the progress of my claim and the repairs.

He has chosen, for no apparent reason, to totally ignore all my calls and messages. This is unacceptable and unprofessional behaviour.