Nedbank Insurance Ignores Claim

<p>On Wednesday, 2nd November, 2016. I had a burst water pipe. I phoned Nedbank Insurance and they arranged for a plumber to come out. I gathered all my documents and submitted a claim for R10431.00 on the Thurday, 3rd November 2016, fully expecting payment within 48 hours. On the 7th November I noticed that no payment was forthcoming and phoned their call centre. They informed that for claims to be processed the subject header MUST ONLY include the Claim Number and no other text -- This was not stated in any of the documentation. I resubmitted the claim on the 7th November and 48 hours later I still sit without payment. Because of this I have missed a business opportunity because of bad cash flow. Despite the complaints department also demanding for payment to be made, I have received no response, apology or expected date of settlement.</p>