Nedbank Insurance Home Loan

My name is Lorraine Moreku. My contact number is ***. I made a claim for my roof tiles on 12 February with a Nedbank call center agent from Nedbank insurance. Today after plumbers came for a geyser inspection they have found that the tiles are broken and open causing the ran to come in through the ceiling this I mentioned to the nedbank call centre agent and she said she would log a call regarding the tiles on the roof and the ceiling that was getting wet due to the tiles. So due the leaking my main switch is tripping and my plugs are triping the whole main switch. I am so disappointed in nedbank and the companies as well that they use when you make a claim from insurance. All of this I have previously mentioned with Nedbank numerous times when I call them.