Nedbank Insurance – ********* handling of Death Claim & disrespectful service

I am extremely disappointed with the shocking level of service I have received from Nedbank Insurance regarding my death claim under MYCOVER LIFE. The experience has been beyond frustrating, disrespectful, and completely unacceptable.

After waiting for months to process this claim, I am now being misled and shortchanged by the claims department. My policy schedule an official document that outlines my cover clearly states that for a stillbirth, I am entitled to 12.5% of my lump sum cover amount PLUS R2,500. However, Nedbank Insurance is now only offering R2,500, completely ignoring the 12.5% payout that I am contractually owed.

To make matters worse, when I raised this issue with Darren Miskin, whom I was told is the Claims Manager, he spoke to me in an unprofessional and condescending manner, tried to justify his actions using misleading information, and then hung up on me when I challenged him. Instead of providing factual, policy-based answers, he referenced a "funeral benefit" that has NOTHING to do with my claim.

I have made multiple attempts to get this matter resolved, but Nedbank Insurance continues to delay, mislead, and ignore the clear terms of my policy. This is completely unacceptable and reeks of bad faith.

This service has been wholly awful and presents as *********, misleading, and emotionally distressing, especially considering the nature of this claim. I demand immediate action: A full explanation as to why the 12.5% payout is not being honoured. Immediate correction of this issue and payment of the full claim amount as per my policy schedule. Accountability for Darren’s conduct, as no customer should be treated in this manner.