Nedbank Insurance frustrates abdominal

I lodged a claim with Nedbank Insurance nearly two weeks ago, I was do pleasantly surprised by the quick response, a lovely lady assisted imediately and I got s claim registered quickly, within two days an Assesors was on the premises and and a service provider appointed. Two days later an contractor was on site to do estimates. I was so impressed with the efficiency. Unfortunately this does not seem to last the contractor was on site yesterday and discovered more damage than originally assessed, this is now where things are stuck. Two weeks are running out my property is badly compromised and I can not go to work while this is the situation. I now called Nedbank Insurance and just held on and on and on..... cannot get to speak to the lady working with my claim Ellen Ferreira nor can I get through to a supervisor to assist me to escalate the matter to get the matter settled as an energency.... can someone pleaaaase please help?<br>