Nedbank insurance

In the month of January I received an email from Nedbank home requesting that I sent proof of my building insurance/policy. On the 08/02 I sent the proof, subsequently after that I called Nedbank insurance to find out if they do have the same type of cover I have from Ooba insurance the agent who was assisting me two quotes. I chose the 2nd quote. The second quote was that Nedbank will deduct R4255 immediately from my home loan then there will be a monthly contribution that will be added with my bond instalment and I acknowledged that. I received the documents via email with a new *** I received an sms from home loan it says “due to transaction a new instalment has been calculated I called Nedbank home to read the breakdown of my deductions and see if the policy is added the agent confirmed amount of R375 for a policy has been added.

Same day at 16:40 I receive a sms it says We have received your request to cancel the policy and the refund will be processed.. to my shock I rapidly called Nedbank policy the agent says to me they have, they have received my Ooba policy hence Nedbank has been cancelled it but on whose directive as I did not call nor email meaning they assumed continue work on their own assumption and now I’m left