MM
Merven M

1 reviews | Active since Apr 2019

24 Apr 2019, 09:13

NEDBANK Insurance Extremely Poor Service

Nedbank Insurance is extremely inefficient in processing claims. It's been 4 months and my claim is still not resolved for resultant damages. Even after they indicate telephonically after numerous calls that all has been sorted out and they send you a confirmation sms. It's seems like someone out there in the organisation is always trying to appoint contractors through ********. Furthermore, there are many insurers in the industry that provide the same homeowners cover at a reduced premium. It seemsthat Nedbank holds clients to ransom with insurance, providing a sub standard service. Never a bond with Nedbank again. Also never insurance with Nedbank again.

0
Replies (3)
Nedbank
Nedbank's reply24 Apr 2019, 09:17
Official
 
Dear Merven 
                                     
Your concerns have been noted and a resolution manager will contact you to discuss the way forward. 
 
Kind regards 
Client Service Support 
MM
Merven M's update24 Apr 2019, 09:24
Reviewer Update

I am still waiting. Contacted the service provider as advised through sms by Nedbank and made arrangements for job to be done. The service provider has indicated that Nedbank has asked them not to proceed as another service provider has been appointed. 

MM
Merven M's update24 Apr 2019, 09:49
Reviewer Update
Waiting for your call.