Nedbank insurance

I’m extremely disappointed again by Nedbank insurance.

On the 24 April 2016 at 20:30pm my garage suddenly made a funny sound while I was closing it. When I checked it was half way closed, of course I don’t know the reason.

I called Nedbank 24/7 emergency spoke to an agent. The agent said they will try to locate someone and call me back.

It was 21:35pm no called, I called back.. the agent said he found someone and asked me if they have not called me. My response was an obvious No! He then suggested that I should look for someone to fix for now pay and claim afterwards and the bank will reimburse me.

I told him No! I pay for insurance so they should come when I need and he said, he will do a follow up again. At 23:00 I called again asking what’s happening it’s over an hour my garage is halfway opened I can’t sleep my garage in that state.. he updated me saying he has got hold of someone but they haven’t received a certain email or reference number from Nedbank. But I must wait.. I received a call at 23:35 a guy saying he is on his way and i should send the picture of the garage I did that.

They people arrived midnight I opened up for them.. It was 2 guys they came inside and started forcefully pushing the garage door i heard a bang my neighbours came out.. what ever they were doing garage door fell and broke..

They said… this is a sectional garage and they have to undo it and built it on the wall in order for it to close.. Im just a customer they do that when they’re about to finish they realise they have built it the other way around the top is bottom and the bottom is top and they said they will cut the cable / wire as it was holding the one side of the garage.

I said to them my garage door was not broken now after you guys worked on it and fell it broke what’s going to happen now?

Now on Tuesday 28April2025 I call Nedbank wanting to know what’s happening As I’ve not received a call nor a follow up from Nedbank.. the lady now said sorry let me do it now… subsequently just after a minute we spoke she says they have people who are in the area I say to her I’m not home only my kids are home.. since I want my garage to sorted out they can go and assess.

….no update from Nedbank

I want to see detailed report from the 2nd people who came to assess the garage what is the condition and what caused it..

Today 04May2026.. I’m following up again cause Nedbank doesn’t care it’s quite evident

Premiums is their interest not what they claim to cover.

Chat between me and people while busy:

They asked me when was the moto changed year 2024 after Nedbank declined my claim and told me i should maintain my own garage it’s ware and Tare.. the ring thing it’s also ware and tare i replaced it.. guess what I’m doing maintaining my garage right..

They laughed…

Now it’s time for me to claim.. I’m told the same thing..

Stop taking people’s money knowing that you won’t fix all what you have promised to do.. I have never missed not even one payment ever..

I want my garage fixed !!