Nedbank Insurance - Complaint

I have been with Nedbank insurance for last 17 years and have never been more disgusted with their level of service we received from them. It has just been over a month to date that I have contacted them regarding my swimming pool. They have sent out their assessor and apparently a report was to be submitted back to Nedbank. After 2 weeks we contacted Nedbank as we didn't get any feedback from them as yet. The consultant advised us that our claim was rejected as it was a maintenance problem even though their assessor heard the faulty noise from the pool pump , an was very empathetic towards us. The consultant advised us that we will receive the rejection letter/ e-mail by the following day and can then appeal said rejection. After 3 weeks and numerous calls to Nedbank Insurance we still have not received rejection letter on which to appeal. Today 02 December 2020 , we again contacted them just to be told that the rejection letter must still be proof read, what a joke of a company. As a Nedbank client who has only ever put in one claim over the last 17 years to be treated like this is totally unacceptable .Bye bye Nedbank