DS
Duncan S
1 reviews | Active since Sept 2009
17 Dec 2021, 12:14
Nedbank Insurance claims department very poor service!!!
Nedbank Insurance claims department broken!!!! A claim was logged with Nedbank Insurance 26 Nov after heaving downpour, and to do date, we are not sorted! No way to get hold of our claims advisor, no response on email sent to either claims department or complaint department and they keep appointing the wrong people to our case for the last couple of weeks that left us with no other choice as to write a review and let others know to stay away. Very poor service indeed and we are regretting ever signing up with Nedbank!!!
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Duncan S's updateReviewer Update
21 Dec 2021, 09:38So it's been a couple of days and someone rep**** from the complaints department, after we wrote an email complaining. The answer we got was that there is a possibility that our claim won't be approved as it is not covered. Imagine telling the insurance company to act quickly because you have already been warned by specialists that the pool damage will increase over time, and then Nedbank drag their feet, and the result is we have to pay way more than we would have initially, but waited for Nedbank, and now have to pay out of pocket, directly due to Nedbank's negligence... Be warned people!
DS
Duncan S's update21 Dec 2021, 09:38
Reviewer Update
So it's been a couple of days and someone rep**** from the complaints department, after we wrote an email complaining. The answer we got was that there is a possibility that our claim won't be approved as it is not covered. Imagine telling the insurance company to act quickly because you have already been warned by specialists that the pool damage will increase over time, and then Nedbank drag their feet, and the result is we have to pay way more than we would have initially, but waited for Nedbank, and now have to pay out of pocket, directly due to Nedbank's negligence... Be warned people!