Nedbank Insurance Claim

My dealings with Nedbank and their Insurance Division has been dismal and disappointing. I have liaised with the call center in Umhlanga on numerous occasions but to no avail. My claim ( C*** ) for damages to my property is more than twenty two months old. I submitted my claim via the Nedbank call center and was informed that a contractor would assess my claim which did take place, a private loss adjuster was then sent to my property and a few days later I was offered a cash payout which I declined in writing as I wanted the contractor to perform the repairs. Since that day I have tried to resurrect my claim ( I utilised the Nedbank Insurance app and logged another query - F ***5 ) but to date I have received no correspondence from the Nedbank Insurance Division. There has been no feed back what so ever, I have spoken to many consultants over the past months who have informed me that because this is an old case they need to hand me over to a so called "case handler" once your call gets transferred to this consultant you eventually get telephonically cut off and that's the end of that no one ever calls you back. I have banked with this institution for more than forty years and I am very disappointed with the lack of service and the way my claim has been handled.

Bruce