Nedbank Insurance Claim

As a valued Nedbank Customer, I am very disappointed in Nedbank Insurance for taking more than a month to sort out my claim. After numerous phone calls and e-mails my claim is still not sorted out. When phoning Nedbank Insurance you hold on for more than 18 minutes at a time without any answers from them. They send contractors that does not install / fix or manufacture custom made bathroom vanities to do quotes. As a valued customer I needs to follow up with them and explain to them the problem, every time you phone you need to explain the whole story to a new operator. This is the worst service ever received from Nedbank, maybe its time to move to a different insurance company.