Nedbank Insurance Claim

<p>This policy P ********** 3364 was taken out in January 2016 on a Nedbank Credit Card Balance Protection Plan over the phone.His service was terminated for illness at work on the 31 March 2017 in other words the policy was longer than a year old,but Nedbank claims depatment refuses to pay out the protection plan cover of the fact that he was since 08 of August 2016 off sick at work but the fact is he was still employed at the Municipality up till end of March.Nedbank refuses to pay the credit card balance cause they say he got sick in August 2016 and that is less than a year.But in the meantime he paid his premiums on his credit card every month altough he did not receive a full salary of the fact that all his annual and sick leave was used .We went about five times to Nedbank phoning from their branch to the claims department but some of the staff said it should be paid and some said they could not pay the insurance of the fact that he already got sick in August last year which mean it is less than a year.</p> <p>They keep on sending me emails about the policy stating the policy wording of the disability benefit ,or when I phoned twice this morning .He even did not receive a policy document this transaction about the protection plan was done over the phone.When I told them last week about him not received the policy document,then they only emailed it trough to me.I have ask them yesterday and this morning to send the telephone converstion where and when this policy was taken out over the phone because all their phone calls are recorded and I want to here if this policy was explained to him correctly about this year waiting period of illness or what ever.They said the lady I,ve been spoken to was Theresa she will send that phone call conversation through to me,but up till now I am still waiting for it.The thing that bothers me the most is that how they see this,this is actually unexceptable really,cause for me I was still employed at work until 31 March 2017 and then I was terminated for illness so how could they say they work on that date that I last work in August,but the fact is I was still an employee I was just off sick,this does,nt make sense for me.Strange enough when we went into a branch to fax all the papers through to them the lady who helped us said to us please put all your doctor documents in then you,ve got cause they will try everything not to pay out a protection play.This is rediculous even if staff members mentioned things like this to a client so what do this actually mean,they just there to rib innocent people off over the phone with their crab that they are telling their customer.We was good clients for years at Nedbank really,but with expeirrance if you got a problem they are hopeless.In fact with this insurance thing I am going to close my account and rather go to a Bank that will help you and will support you I will even tell people not to use Nedbank.</p> <p>Thanks for helping</p>